Two Soups Media - Privacy Policy
Privacy Policy
Two Soups Media ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage with our services or visit our website. By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Personal Information:
- Name
- Email address
- Phone number
- Company name
Payment Information:
To process payments, we collect billing information, including:
- Credit card details
- Billing addresses
- Other necessary payment details
Note: Payment data is processed securely through third-party payment processors such as Stripe or PayPal.
Project-Related Content:
We collect and store any content necessary for completing your project, which may include:
- Video and audio files
- Scripts and transcripts
- Other proprietary or sensitive project-related materials
Communication Data:
We collect communication data such as:
- Emails
- Feedback forms
- Any other correspondence related to your project or service inquiry
2. How We Use Your Information
We use the collected information to:
- Provide, manage, and deliver our services.
- Process payments securely.
- Communicate with you regarding your project and any necessary revisions.
- Ensure compliance with your project requirements (e.g., accessibility standards).
- Improve our website, services, and customer experience.
3. Data Sharing with Third Parties
We do not sell or share your personal information with third parties for marketing or advertising purposes. However, we do share your data with trusted third-party service providers who assist us in delivering our services:
Payment Processors:
Client payment information is processed securely through third-party payment gateways like Stripe and PayPal.
Cloud Storage Services:
We store project-related content using secure cloud storage providers such as Google Drive, Dropbox, or similar platforms.
Analytics Tools:
We use tools such as Google Analytics to gather anonymous usage data for improving our website and services. This data does not include any personally identifiable information (PII).
4. Data Retention
Personal and Project Data: We retain personal and project-related data for a period of 2 years after the completion of the project. After this retention period, we securely delete the data from our servers and cloud storage systems.
Payment Data: Payment information is processed by third-party providers and is not stored by Two Soups Media.
5. Data Security
We take the security of your data seriously and have implemented the following measures to protect it:
- Encryption: All sensitive data is stored in encrypted cloud storage to prevent unauthorized access.
- Secure Servers: We use secure, industry-standard servers for data storage, ensuring that all communications and file transfers are encrypted using SSL protocols.
- Access Control: Access to your personal and project-related data is restricted to authorized personnel directly involved in your project.
- Regular Security Audits: We perform regular internal security audits to ensure that our data protection measures are up-to-date and effective.
6. Your Rights
As a client, you have the following rights regarding your personal information:
- Access: You may request access to the personal information we have on file for you.
- Correction: You may request that we update or correct any inaccurate personal information.
- Deletion: You may request the deletion of your personal data, subject to our data retention policy and legal obligations.
If you wish to exercise any of these rights, please contact us at [Insert Contact Information].
7. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. If significant changes are made, we will notify you through email or a notice on our website. Continued use of our services after any changes to this Privacy Policy indicates your acceptance of the updated terms.